Great news, we are still dispatching orders.
Please allow some extra time for your order to be dispatched.
If you select express delivery, your order will still be sent via the express service, but may take a little longer to be dispatched. Due to social distancing in the warehouse, our team are working as hard as they can to get your order dispatched as safely and efficiently as possible.
Orders may be subject to some delivery delays during the ongoing Covid-19 situation. If you have any questions please email our customer care team at firstname.lastname@example.org. We will get back to you as soon as possible during working hours (Mon-Fri).
As always, thank you for your support throughout this period.
Standard Delivery within the United Kingdom arrives within 2 - 3 working days.
Next-Day Delivery within the United Kingdom will arrive in 1 working day.
Next-Day Deliveries take place Monday to Friday.
The order cut-off times for Next-Day Delivery are below:
- Monday to Friday the Next-Day order cut-off time is 10pm. These orders will be delivered the following day within a 2 hour delivery window.
- Saturday & Sunday order cut off times do not apply during Covid-19. We are sending orders 5 days a week Monday to Friday, but please note the delivery of your order could still take place over the weekend.
- Orders placed on a bank holiday will be despatched on the next working day. No deliveries will be made on a bank holiday, delivery will be made the following working day.
Standard UK Delivery is free for orders £49 or more.
Standard International Delivery
Deliveries to Europe usually arrive within 5 - 7 working days.
Deliveries to America, Australia, Asia, the Middle East & Africa usually arrive within 5 - 10 working days.
Standard International Delivery orders are shipped Monday to Friday, excluding bank holidays and public holidays. We aim to dispatch all orders on the same day, when the order is placed before 10pm, London GMT.
Standard International Delivery is free for orders £99 or more.
DHL Express International Delivery
DHL Express delivery times vary for different zones across the world. Orders placed by 1pm London GMT Monday to Friday are despatched on the same day, orders placed after this time will be dispatched the following working day. See below for an accurate delivery time for your region:
- Europe your parcel will arrive in 2 - 6 business days depending on your exact location.
- USA and Canada your parcel will arrive within 2 - 3 business days.
- China, Brazil, Argentina, Parts of Africa your parcel will arrive within 5 business days.
- Russia, Parts of Africa and South Africa your parcel will arrive within 5 business days.
- Parts of Africa, South Africa and Australia your parcel will arrive within 5 business days.
- Rest of World and Remote Areas your parcel will arrive within 6 business days.
Please note these delivery times are only applicable for those who selected DHL Express as the delivery method at checkout. DHL tracking numbers will be emailed upon despatch.
DHL Express International Delivery is free for orders £250 or more.
Please check your order dispatch email for your tracking number.
For the most up-to-date information on your order, please check your order confirmation email and click the blue 'View your order' button. You can enter your mobile number for order updates when possible.
Tracking numbers aren't always provided due to the service type used. Therefore you can expect your delivery within the estimated time frames stated.
- UK Next-Day Orders are sent with Hermes and we provide a 2 hour delivery window when possible
- UK Standard Orders are sent via Royal Mail or Hermes
- UK Premium DPD Orders are sent via the fastest service DPD offer, usually arriving within 1 working day
- International Orders are sent via Royal Mail, DHL, DPD or Norsk. This depends on the service you select at checkout.
Customs and Import Fees
These fees do not apply to any UK orders.
For more information on customs and import fees for international deliveries please click here.
Next-Day UK deliveries exclude offshore postcodes, including but not limited to Northern Ireland, Jersey, Isle of Man and Guernsey. It is not possible to deliver orders to these locations Next-Day however the order will still be sent via an express service.
Delivery times are an estimate and cannot be 100% guaranteed.
Our warehouse team have a success rate of 99% for on time dispatch and our delivery partners will do their best to get orders to you on time. During exceptionally busy periods it can take a little longer to process and dispatch orders.
Sometimes unforeseen circumstances can cause short delays in the delivery of your order. You can email us through our contact page here if you have any questions.